Terms and Conditions to Treatment

Patient service Plan Agreement

We always endeavour to provide the highest quality of healthcare, in return we ask that patients treat staff and other service users with respect, notify us if they are unable to attend appointments and make payments promptly. Please see below for further details.

What to expect from your Physiotherapy assessment

During your initial consultation your Physiotherapist will ask you some questions about your symptoms and will then ask to assess the problem area.

After your assessment, your Physiotherapist will discuss their findings with you and propose a treatment plan tailored specifically to your own goals.

Consent to Treatment

Medical and therapeutic problems, procedures and treatments can be at times confusing for patients. Our Physiotherapists will not begin any form of objective assessment, or indeed treatment unless you have given your consent. This may be given verbally, or for some interventions such as injections, written consent will be required.

We make every effort to help you to fully understand our diagnosis, the recommended procedures and any treatment that may be involved. We welcome any queries on anything that you may be uncertain of, or if you simply require more information. We also require that you make us aware of any factors that could affect your treatment or diagnosis. If necessary, we can also send correspondence to your GP.

Cancellation Policy

It is CK Physiotherapy’s policy that appointments cancelled with less than 24 hours’ notice or failure to attend will be charged at the full cost of the appointment. Please be aware that in many cases, insurance companies will not cover our fees if you have not turned up or cancelled with less than 24 hours’ notice. If your insurance company will not pay, you will be personally liable for such payment. Reminder emails and/or text messages are sent as a courtesy to all our clients, however the onus is on yourself to keep a record of all your future appointments.

If We Cancel

On occasion, we may have to cancel a scheduled session. This may occur, for example, if a staff member is sick or unable to work. If we must cancel a scheduled session, we will book you another appointment as soon as reasonably possible. No charge will be made to you for the session cancelled by us.


We shall treat all personal and business information supplied by you as confidential. We shall not disclose such information to any third party without your prior permission, except where required by law or where action might be necessary to protect you or someone else.


When further treatment or imaging is required, we may refer you onto a third party. The responsibility is on you to arrange an appointment with them. Once under their care you will be bound by the terms and conditions of that third party, and we undertake no liability with respect to that third party.

Direct Payments

When you are required to pay the full cost of your treatment, we will take payment by credit/debit card or cash payment on the premises at the time of each appointment. We can also provide you with a full receipt by email if you need to reclaim this charge from your insurer.

Medical Insurance and Payments

We will invoice the relevant insurance provider for the cost of your treatment. To enable us to do this we will need you to provide us with your insurance membership details, policy number and a valid-pre-authorisation code for the proposed treatment along with your personal details including address, date of birth and contact details.

Please note you are still liable for the payment of our fees in full/any non-payment by your insurer.

(It is important to note that, depending on your individual policy, your private medical insurance may not cover all our fees; this could be the result of an excess payable on your policy, or that your policy may not cover certain treatments).

Please be advised that once your insurance policy allowance has been exhausted or our claim has been rejected for whatever reason, you will be liable for any balance in payment and as such will be invoiced directly from CK Physiotherapy. We will send invoices via email or can post if preferred, this will include methods of payment.

Late Payment

Any on-going treatment may be suspended or cancelled if our fees and expense are not paid in full when due. In the unfortunate event that we need to enforce payment from you, you will be liable for all the incurred costs.

Chaperone Policy

If you feel you would like a chaperone present at your consultation, please either inform reception or speak to your clinician who will be more than happy to arrange this for you.

Events outs of our control

We will not be liable to you because of any delay or failure to perform our obligations under this contract as a result of any event beyond our control including but not limited to, strikes, lockouts, or other industrial disputes, failure of a utility service or transport network, act of God, fire, flood or storm, or breakdown of machinery.

Disputes and Governing Law

If you are unhappy with the services CK Physiotherapy Limited provides, we hope that you will discuss any problems or issues with the practitioner who treated you first. If that does not resolve matters to your satisfaction, the matter will be referred to the Company Directors who will handle the complaint. This agreement is governed and construed by English law and the parties submit to the jurisdiction of the Courts of England and Wales.